Effective Date: November 25, 2025
1. Introduction
Framedupp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Personal Information:
- Name and contact information (email, phone, address)
- Payment information (processed through secure third-party providers)
- Photos and images you upload for framing
- Order history and preferences
- Communications with our customer support
Technical Information:
- IP address and device information
- Browser type and operating system
- Website usage data and analytics
- Cookies and similar technologies
3. How We Use Your Information
- Process and fulfill your orders
- Communicate about your orders and account
- Improve our products and services
- Send promotional offers (with your consent)
- Prevent fraud and maintain security
- Comply with legal obligations
4. Photo and Image Data
- We only use your uploaded photos to fulfill your framing orders
- Photos are stored securely and deleted after order completion unless you request otherwise
- We do not claim ownership of your photos
- You retain all rights to images you upload
5. Information Sharing
We may share your information with:
- Shipping and delivery partners
- Payment processing providers
- Service providers who assist our operations
- Legal authorities when required by law
- Business partners with your explicit consent
6. Data Security
- We use industry-standard encryption for data transmission
- Secure servers protect your personal information
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Object to certain data processing
- Request data portability
8. Cookies and Tracking
- We use cookies to enhance user experience
- Cookies help remember your preferences and cart items
- You can disable cookies through your browser settings
- Third-party analytics cookies may be used
9. International Data Transfers
- Your information may be processed in countries other than your own
- We ensure appropriate safeguards for international transfers
- UAE data protection laws apply to our operations
10. Data Retention
- Order information retained for accounting and legal requirements
- Marketing preferences retained until you unsubscribe
- Photos deleted after order completion unless requested otherwise
- Account information retained while your account is active
11. Children's Privacy
- Our services are not intended for children under 13
- We do not knowingly collect information from children
- Parents can contact us to delete children's information
12. Changes to Privacy Policy
- We may update this policy periodically
- Significant changes will be communicated via email
- Continued use of services constitutes acceptance of changes
13. Contact Information
For privacy-related questions:
14. Your Consent
By using our services, you consent to the collection and use of information as described in this Privacy Policy.
